Q:Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Q: Do I have to register to order something? 

A: No, you can place order anytime as a visitor.

Q: What is my size?

A: If you are not sure about your size, pls refer to our size guide

Q: How to get discount code and enter it?

A: You can click our gift box to get the coupon code by sharing our shop. Copy the coupon code and paste it to the coupon box before you proceed to payment

Q: What are the Methods of Payment? 

A: Currently, we accept Paypal and all major credit cards through Paypal expresscheckout. When you get to “step-4 payment method”, pls click complete order and you will be redirected to Paypal to complete your purchase. If you don't have Paypal account, you can choose pay with debit or credit card

Q: Can I checkout using PayPal if I don't have a PayPal account?

A: Sure! You can! When you get to your cart, there will be two options: (1) checkout . (2) PayPal checkout.

If you don't have PayPal account, you can select "checkout" , when you get to “step-4 payment method”, pls click "complete order" and you will be redirected to PayPal expresscheckout page to complete your purchase. Pls choose pay with debit or credit card and enter your credit/debit card details to complete payment.

Q: When will my credit card be charged? 

A: Your credit card will be charged automatically and instantaneously once you complete the payment process.

Q: When will the credit card charges appear on my statement / account?

A: Depending on your credit card merchant, it usually takes between 7 - 10 Business Days.

Q: Are you retail or wholesale?

A: We offer both retail and wholesale business. If you are interested in selling our products, pls contact us to talk about the details, we can offer you big discount and good wholesale price.

Q: Will my item be exactly like it looks in the picture?

A: Color may vary due to different screen resolutions and lighting on images. The product images(without model) are closest to the true color of the product.

Q: Can I upload a photo of my purchase?

A: YES! We love connecting with our customers. Follow us on Instagram or Facebook, tag us when you post your photo to share our products with your friends. We will reward you with a prize if we love your pic!